本研究之建議為：1.公立公共圖書館運用勞動派遣人數宜有上限；2.為順利運用勞動派遣人力，公立公共圖書館宜有配套措施；3.在法令許可範圍內，儘量照顧勞動派遣人員的福利。 Use of human resource is an important issue in the library administration. In the Public Library Statistics 2005-2012, we find the members of staff unapproved were more than the quota of staff approved, and they increased year by year. Dispatched workers are one kind of the members of staff unapproved. In resent years, the government has a downsizing policy. As a result, it is more difficult for public libraries to increase the quota of staff approved. They could only increase the members of staff unapproved to meet the work demands. The purpose of this study was to know the situation of the dispatched workers in the public libraries and their performance.
This study used the methods of an analysis of literature and documents and interviews. Interviews were conducted from May 2 to May 27, 2013. Librarians from 12 out of 24 public libraries that have used dispatched workers during 2005-2012 were interviewed.
Results of the study are listed in 4 aspects. First, in the current situation: 1. 50% beyond local libraries used dispatched workers, due to lack of human resources. Libraries that did not use dispatched workers was because there were alternative resources. 2. some public libraries changed temporary workers into dispatched workers to meet government’s policy. 3. the Government Procurement Act brought forth dispatched workers as outsource persons. 4. open tendering procedures was the way of employing dispatched workers. 5. the number of dispatched workers increased year by year. Second, among differences between dispatched workers and non-dispatched workers: 1. the dispatched workers could not handle administrated work; 2.the dispatched workers could go to work every day; 3, the dispatched workers had more responsibilities than volunteers; 4. contracted- employment and temporary workers were considered first when using the staff unapproved; 5. dispatched workers included both white-collar and blue-collar workers in the libraries. Third, from the perspective of performance: 1. using dispatched workers was positive; 2. libraries achieved the original target of using them; 3. personnel budgets were saved. Forth, the evaluation of the companies: 1. the company was chosen by open tendering procedures; 2.evaluations included the reputation, the performance and the capital of the company.
Base on these results 3 suggestions are made: 1. the number of dispatched workers in the public libraries should be controlled; 2. making appropriate plans before using dispatched workers; 3. workers’ ware fare should be taken care of.